Everything you need to know about shopping with NEXVOID.
Browse our collection, select your size and color, and add to cart. Proceed to checkout where you can pay via Mobile Money (MTN MoMo, Vodafone Cash, AirtelTigo Money) or credit/debit card. You'll receive an order confirmation via email and SMS.
We offer sizes XS through XXL. Each product page includes a size guide to help you find the perfect fit. If you're between sizes, we recommend sizing up for an oversized look or staying true to size for a regular fit.
Once your order ships, you'll receive a tracking number via email and SMS. You can use this to track your package in real-time. For any issues with tracking, reach out to us on WhatsApp or email.
Orders can be modified or cancelled within 2 hours of placement. After that, we begin processing for dispatch. Contact us immediately via WhatsApp if you need to make changes.
Yes. Every NEXVOID piece is designed in-house and produced with premium materials. Each item comes with an authenticity tag and QR code linking to our verification page.
Standard Delivery: 3-5 business days \u2014 GH₵15 flat rate.
Express Delivery: 1-2 business days \u2014 GH₵30 flat rate.
Shipping: Shipping fees are calculated at checkout based on your location.
West Africa: 5-7 business days \u2014 GH₵80 flat rate.
Rest of Africa: 7-14 business days \u2014 GH₵120 flat rate.
International (outside Africa): 10-21 business days \u2014 calculated at checkout based on weight and destination.
All orders are processed within 24 hours on business days (Monday\u2013Friday). Orders placed on weekends or public holidays will be processed the next business day.
We partner with DHL, FedEx, and local courier services for reliable delivery. You'll receive your tracking number once your order has been dispatched.
We offer a 30-day return policy on all unworn items with tags still attached. Items must be in their original packaging. Sale items are eligible for exchange only.
Contact our support team via WhatsApp or email with your order number and reason for return. We'll provide you with a return authorization and instructions for sending the item back.
Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method. Mobile Money refunds are processed within 48 hours.
Want a different size or color? We offer free exchanges within 30 days. Simply contact us and we'll arrange a swap at no extra cost within Ghana.
If you received a damaged or defective item, contact us within 48 hours of delivery with photos. We'll send a replacement or issue a full refund including shipping costs.
We're here to help. Reach out through any of these channels.
Chat with us instantly for quick support, order updates, and styling advice.
Chat on WhatsAppAccra, Ghana. Visit us at our pop-up events and markets.
Greater Accra, GhanaCall or text us during business hours (9AM\u20136PM GMT).
+1 (951) 608-9856